Looking for a reliable dog walker or pet sitter in New Malden, Kingston Upon-Thames, Surbiton, Worcester Park or surrounding South West London/Surrey areas?
Our FAQ’s section answers the most common questions about our professional dog walking and pet care services.
What areas do you cover?
I provide professional dog walking, pet sitting and drop-in visits across New Malden, Worcester Park, Surbiton, Raynes Park, Wimbledon, Kingston Upon-Thames and other surrounding Surrey/London areas.
What dog walking services do you offer
I offer:
– Solo dog walks (ideal for nervous or reactive dogs)
– Small group walks up to 3-4 dogs (social and fun)
Every walk is tailored to your dog’s needs—whether that’s a relaxed sniff walk or a more active outing.
Do you offer house sitting?
Yes, I provide in-home house sitting, so your pet(s) can stay comfortable in their familiar environment while you’re away and avoid the stress of kennels.
This includes:
-Feeding
-Companionship
-Playtime/Walks
-Clean up
-Photo/Video Updates
-Keeping your home secure
-Overnight stays (if required)
Please note, during week days I may be out of the house for up to 3-4 hours for my regular dog walks/visits.
What are drop-in Pet Visits?
Drop-in pet visits are short home visits (30 or 60 mins) perfect for cats, dogs or other smaller animals and include:
-Feeding pets
-Water change
-Letting out for toilet breaks/ litter clean up
-Giving medication
-Checking on your home
Do you care for puppies or senior dogs?
I’m a previous senior dog owner and I adapt my services with gentle exercise/play and medication if needed. I only look after puppies over 1 year old.
Do you have any other pets or children?
I have no pets of my own or children so your pets are my top priority.
Do you take unneutered pets?
I’m happy to care for neutered pets, as well as pets who are not currently in heat. This helps ensure calm, stress-free group environments and safe interactions during walks.
Can you water my plants/garden?
I am more than happy to take care of your indoor/outdoor plant and if you need your garden watered, I’m a plant lover with many plant babies myself. I only charge a very small fee for this, which can be seen in my price list.
Do you speak other languages?
Yes! I speak fluent Spanish & English and basic French, Portuguese and Japanese, so can give basic commands to your pets in other languages.
Do you accept last minute bookings?
Yes – please WhatsApp me on 07872895460 for same day availability and last minute bookings.
Can you care for my pet during school holidays or Christmas/ New Year?
Of course. Holiday rates are charged at 50% the normal rate due to high demand.
Holiday dates include: 26-29 March 2027 & 24th December 2026 – 1st January 2027.
Are you trained in pet first aid?
Yes, I am certified in canine first aid by the Pet Industry Federation. Your pets safety is always my main priority, whether on a walk, drop in visit or house sitting.
Are you DBS checked and insured?
I am DBS checked and fully insured for dog walking, pet sitting and drop-in visits across New Malden, Raynes Park and more.
Do you have access to a vehicle?
Yes, I have a full driving license and a shared car I can use for pick ups/drop offs and in case of any emergency. I use doggy seatbelts or a crate to ensure safety.
What happens in an emergency?
I am trained in pet first aid and in the unlikely event of an emergency, I will:
-Contact you immediately
-Reach out to you/your designated emergency contact
-Transport your pet to your vet if needed
My partner Nick is also a pet sitter and is available to help in case I fall ill.
How do I book?
Simply contact Isabella via:
-Website enquiry form
-WhatsApp: 07872895460
-Email: kindpetclub@gmail.com
I’ll arrange a free meet & greet before your first booking.
How do I pay?
I’ll send you my bank details once I’ve confirmed a booking with you. Payment is due before service takes place. For overnight House Sittings, I require one nights deposit to reserve your dates, and the rest can be paid prior to booking taking place.
How do I send you details about my pets care instructions?
I have a google form which I’ll send and is filled prior to booking, it contains all the details I’ll need such as feeding schedule, toilet schedule, walking/play, emergency contacts, vet details, wifi, bin day, etc. This ensures your pets routine stays consistent and you can relax knowing your pet is in safe hands.
If you’d prefer to print out on a page and use a template for multiple sitters, I have editable pet sitting and house sitting instruction sheets available on Etsy.